Effective as of 9 December
2024
Thank you for visiting, browsing and/or
using our website at https://storyboardgo.ai/ and/or communicating with us via email or
text or our social media accounts, if any (collectively, the “Services”).
For the purposes of data protection and
privacy laws, Tiya Pte
Ltd and Vopi Pte
Ltd ("we or "us") are joint controllers
in the processing of your personal information. We are committed to
protecting your privacy through our data practices described in this
Privacy Policy.
This Privacy Policy
describes:
• The ways we collect personal information
about you and why we do so;
• How we or our Authorised Partners use
your personal information;
• The choices you have about your personal
information; and
• How we protect your personal
information.
For the purposes of this Privacy Policy,
the terms “personal information” and “personal data” are used synonymously.
This Privacy Policy does not apply to our data collection activities
offline or otherwise outside of the Services (unless otherwise stated below
or at the time of collection).
Residents of certain U.S. states have
privacy rights detailed in our Privacy Notice to US Residents. To the extent that there is a conflict
between this Privacy Policy and the Privacy Notice to US Residents, the
latter will control.
We reserve the right to change and may
periodically update this Privacy Policy by posting the updated version on
our website. Where required, we endeavour to notify you of material changes
to this Privacy Policy by posting a notice on Storyboard. Your continued
use of our Services following the posting of changes to the Privacy Policy
or any notification to you shall mean you accept those changes. To the
extent any provision of this Privacy Policy is found by a competent
tribunal to be invalid or unenforceable, such provision shall be severed to
the extent necessary for the remainder to be valid and
enforceable.
The designated joint controller
representative is Vopi Pte
Ltd which is entitled to act on behalf
of Tiya Pte
Ltd and is responsible for processing
and responding to data requests made by you or any government authority.
If you have questions about how we
collect, use, process or protect your personal information, or if you have
any requests in respect of your personal information, our contact
information are as follows:
Name of the joint controller
representative: Vopi Pte Ltd
Address: 60 Anson Road, Mapletree Anson,
#09-01/02 Singapore 079914
Attn: Data Protection Officer
Email: [email protected]
We will respond to your requests in
accordance with applicable laws and may take additional steps to verify
your identity before fulfilling your request. These steps may include
verifying your account details. You may also designate an authorized agent
to act on your behalf but we reserve the right to verify the agent's
identity and authority, and may deny any requests in appropriate
circumstances.
We endeavour to respond to all requests
in a timely manner. For more complex requests, we may charge a fee for
processing your request. We will inform you of such fees before proceeding
with your request. If you have any unresolved concerns about your privacy
rights or personal data protection that we could not address adequately,
you may contact your local privacy and personal data protection authority
for further assistance.
2. Collection of
Personal Information
(I) Information
you provide when you create your account
Category | Description |
User Data | When you create an account via Google login, we will
receive your username, profile picture and email address from
Google. When you use Storyboard, we will collect information such
as login status and subscription status in order to enable you to use
the features. When you send us feedback or request, we may collect your
name and email address etc as well as the contents of those feedback or
requests. |
(II)
Information We Get When You Use Our Services
When you use our Services, we may
automatically collect information about you and how you use our Services.
We only use pseudonymized or anonymised data that have gone through a
privacy-enhancement process to protect and improve the functionalities of
the Services.
Category | Description |
User Content | All information, data, text, music, sound, photographs,
images, graphics, video, messages, audio recordings, comments or any
other materials whatsoever, whether recorded, uploaded, posted,
transmitted or used by you in conjunction with Storyboard (collectively
referred to as the “Submitted Content”) are collected by us.
The outputs generated using your Submitted Content
("Output") are also collected by us. We may process your Submitted Content and Output for
purposes of enabling you to use the Services, monitoring for and
preventing abusive or harmful use of our Services or for analytics
purposes. |
Optional data you may choose to
share with us | |
Category | Description |
Survey and User Research
Data | When you respond to a survey or take part in user
research, we collect and use the personal data you provide. |
(III)
Information We Collect from Third Parties
Categories of Third
Parties | Description | Data Categories |
Third-party
applications | If you sign-in/log-in using a third party platform (such
as Google, Facebook or Apple sign in), we receive information from them
which may include your username, email address, and profile picture.
This collection is to make integration possible. | User Data Usage Data |
Payment
providers | When you pay for a Subscription, the third party payment
vendor is responsible for handling any and all payments of your
purchases. They will collect your payment information such as credit
card details and other identification information such as name, billing
address, email address. We do not collect or process any personal
information save that the vendor will provide us with high-level records
of non-sensitive transaction information and subscription data (such as
your payment email address, order number, time of order, user ID,
username, subscription type, payment amount, last 4-digit of your credit
card, issuing bank and country of your credit card, expiry data of your
credit card) so that we can activate the subscription plan for your use
or improve the performance of Storyboard. | Pseudonymised Payment Transaction Information |
Marketing
partners | Channel information and marketing analytics. | Usage Data |
Law Enforcement
Agencies | We may receive information from law enforcement about
potential violations of our Terms
of Use. | User Data User Content |
3. How Do We Use
Your Information
DO NOT SELL.
We do not sell your personal information.
We also do not transfer, disclose or share your personal information with
third parties, except where the information is necessarily transferred,
disclosed and shared with our authorised third-party partners who must use
and process your information solely to provide you with the Services on our
behalf.
We use your personal information for the
following purposes only when it is necessary to do so for valid reasons
(such as with your consent, to comply the law, to provide you with the
Services, to protect your rights and interest or to fulfil our legitimate
business interests) and in accordance with applicable laws:
Purpose | Legal basis |
To allow you to use the Services, create an account and
generally manage your account. | They are necessary to provide you the
Services. |
To deliver and facilitate the delivery of the Services and
to allow you to use the Storyboard features | They are necessary to provide you the
Services. |
To allow you to subscribe to the paid
Services. | They are necessary to provide the paid
Services. |
To provide you certain additional optional features of the
Storyboard service. We will clearly ask for your consent | Consent |
To better understand how Storyboard users use and interact
with the Services. | We have legitimate interests to develop and improve our
products and features for our users. |
We may synthesize user content to train & improve our AI
services. | We have legitimate interests to develop and improve our
products and features for our users. |
To detect and prevent fraudulent activities, software and
tools within the Services and/or employed by end users. | It is in our legitimate interests to ensure the security
of the environment of our Services and safety of our users. |
To comply with our legal obligations, respond to legal
requests, respond to requests from law enforcement authorities (such as
police, prisons, courts) as well as exercise, establish or defend our
legal rights. | Compliance with legal obligations |
To take appropriate action in respect of intellectual
property infringement claims or reports of inappropriate content or
activity. | Legitimate interest to protect our legal
rights |
To diagnose, troubleshoot and fix issues with the
service | They are necessary to provide you the
Services. |
To provide you with customer and technical support when
you have enquiries, provide feedback, when you need troubleshooting, to
fix bugs and to assist with any issues you might experience using the
Services. | With your consent to resolve your questions. |
When Storyboard users respond to a survey or take part in
user research, we collect and use the personal information as described
in the survey or user research. | You provide consent for processing personal
information. |
To conduct business planning, reporting, and forecasting.
For example, when we look at aggregated user data like the number of new
sign ups in a country in order to plan new locations to launch our
products and features in. | Legitimate Interest |
To evaluate and develop new features or
technologies. | Legitimate interest to improve our products, improve user
experience and develop new products for our users. |
4. Who Else Can
Use Your Information
We may share your information with other
entities in the following situations:
A) Our Related
Entities: We might share your personal
information with our related entities in the same corporate group to assist
us in technical processing operations (such as data hosting, analytics or
maintenance), finance, legal, HR or accounting assistance, enhancing
security against spam, abuse, fraud, infringement or other wrongdoings, and
improve the Services; for corporate audit, analysis, strategic planning,
research and development, corporate transactions (for example merger and
acquisition, sale of company assets, financing etc); or compliance with
applicable law. Each entity within the group may only use your personal
information in accordance with this Privacy Policy.
B) Our
Authorised Partners: We work with third party vendors to
provide the Storyboard app ("Authorised Partners" or "Vendors"). We seek to
update our list of Authorised Partners below as soon as practicable. These
Authorised Partners process your information only at and according to our
instructions. They perform tasks such as hosting, user support, analytics
and fraud detection and prevention. For more information, please read the
privacy policies of our Vendors.
Vendor | Purpose |
Cloud storage | |
GPU Server | |
Google Analytics （basic installations and anonymised IP
only) | |
SSO Login & Content Sharing | |
Natural language analysis, image recognition | |
Payment |
C) Government
Agencies: In order to combat fraud and illegal
activity, we may process and disclose information to other organizations or
provide information to government agencies in response to any lawful
request. If required by any government authority or courts for any purposes
such as the enforcement of any laws or to prevent their contravention, we
may release your personal information as is legally required or
permitted.
5. Data Storage
and Cross Border Data Transfers
By default, your personal data are stored
in Malaysia.
In order to provide you with the full
range of Services efficiently, we work with authorised third party partners
as well as related entities within the same corporate group around the
world. Accordingly, your personal information may be accessed by our
authorised personnel around the world and/or your personal information may
be lawfully transferred at our instructions for limited access, use or
processing by our authorised personnel around the world.
Because the data protection and privacy
laws in other countries may be different from those of your home country,
we will take steps to ensure that adequate safeguards are in place to
protect your personal information, as explained in this Privacy Policy.
Adequate safeguards that we may use include relying on contractual
mechanisms and implementing other lawful safeguards.
We are entitled to do the above in order
to perform our contractual obligations to you. By using our Services and
providing information to us, you also consent to the storage, transfer and
processing of the information to jurisdictions outside your home country
and, unless otherwise stated in this Privacy Policy, we use this consent as
one of the legal grounds for that data transfer.
Where applicable and required by law, we
will ask for your permission to access your device so that you may use the
features of Storyboard. We will also ask for your permission to send you
push notifications (if any). You may opt-out at any time by changing the
settings on your device.
B) Access the
personal information we hold about you
Upon your written request and successful
verification of your identity, we will provide you with a copy of your
personal information in an electronic format.
C) Personal
information rights
You may, at any time, withdraw your
consent for us to collect, use, disclose or transfer your personal
information to third parties. You also have the right to rectify or delete
your personal information, or limit the porcessing of your personal
information. Upon receipt of your written request, we require reasonable
time (depending on the complexity of the request and its impact on our
relationship with you) for your request to be processed and for us to
notify you of the consequences regarding the same. In general, we shall
seek to process your request within thirty (30) calendar days of receiving
it. Depending on the nature and scope of your request, you may not be able
to access some or all features on Storyboard, and we may have to terminate
the User Agreement we have with you. We will notify you before completing
the processing of your request. Should you decide to cancel your request,
please inform us immediately.
Please note that
a. If you choose not to provide us with all
the personal information as required to (i) register a user account, (ii)
use the Services, (iii) process your personal information requests or (iv)
assist you on other feedback, queries or requests, we may (x) be unable to,
or refuse to, process your personal information for any of the purposes
stated herein, (y) be unable to (or continue to) perform our contractual
obligations owed to you (if any), and/or (z) have to terminate the User
Agreement, without any liability on our part.
b. You may withdraw your consent to using or
disclosing your personal information at any time by contacting us, but
withdrawing does not affect the lawfulness of the processing before the
withdrawal nor our rights to collect such information where (i) such use or
disclosure is required by law, (ii) the personal data in question was
collected from publicly available sources or (iii) such use or disclosure
is necessary in an emergency where the life or health of a person is at
risk.
c. You may, by providing us with a notice in
writing, limit the processing of your personal information (including to
request us to cease or not begin processing your personal information for
purposes of direct marketing). If you limit the processing of your personal
information, we may not be in a position to continue to administer any
arrangement or contractual relationship in place, which in turn may result
in: (i) us being unable to (or continue to) process your personal
information for any of the purposes stipulated in this Privacy Policy; (ii)
unable to (or continue to) perform our contractual obligations owed to you
(if any); and/or (iii) the termination of any
arrangements/agreements/contracts you have with us, without any liability
on our part.
d. Even if you ask us to delete all or some
of your personal information, we may still retain some of your data to the
extent necessary to serve our legitimate business interests, such as to
comply with our legal obligations, resolve disputes, and enforce our
agreements. Where required under applicable laws or if you reside in Japan,
we will explain to you in greater detail about why we cannot delete your
personal data when we receive such requests.
Under applicable laws, you may have the
right to obtain a transferable version of your personal information to
transfer to another provider.
To exercise your personal information
rights, please contact us according to Section 1 "Contact Us" above. You
will not be subject to discriminatory treatment for exercising your
rights.
D) Cancelling
your subscription plan (if any)
You may cancel your paid subscription
plan (when it becomes available) any time. If you decide to cancel your
paid subscription, you will enjoy the paid features as per the full billing
cycle. Your account will not be deleted but you will not be able to access
information related to your account. If you wish to delete your account,
you may contact us at [email protected]. If your account is
deleted before the paid subscription expires, you may lose your
subscription status, your personal information or other related information
associated with the account. You will be informed and required to
acknowledge the consequences of deleting your account. However, we may
retain some information to the extent necessary to prevent fraud,
troubleshoot problems, assist with any investigations, enforce our
Terms of
Use and/or comply with applicable legal
requirements.
E) Deleting
your Storyboard account
You may delete your Storyboard account at
any time by contacting us at [email protected]. If you decide to
delete your Storyboard account, we will deactivate your account and your
information from our active databases. You may lose your personal
information or other related information associated with the account. You
will be informed and required to acknowledge the consequences of deleting
your account. However, we may retain some information to the extent
necessary to serve our legitimate business interests such as to prevent
fraud, troubleshoot problems, assist with any investigations, enforce our
Terms of
Use and/or comply with applicable legal
requirements.
7. How Do We
Protect Your Personal Information
In order to help ensure a secure
environment for the Services and safe experience for our users, we are
continuously developing and implementing reasonable administrative,
technical and physical security measures to protect your personal
information from unauthorized use or access and against loss, misuse or
alteration.
For example, for security reasons and to
protect the transmission of confidential content, such as orders or
inquiries, that you send to us as the site operator, this site uses SSL/TLS
encryption. You can recognize an encrypted connection by the fact that the
address line of the browser changes from „http://“ to
„https://“ and by the lock symbol in your browser line. When SSL/TLS
encryption is activated, the data you transmit to us cannot be read by
third parties.
While we try our best, we cannot warrant
the security of any information transmitted to us through or in connection
with the Services, that we store on our or our authorised partners'
systems.
Any improper collection or misuse of
personal information is a violation of this Privacy Policy and our
Terms of
Use and should be reported to
[email protected]
B)
Pseudonymisation, anonymisation and aggregation techniques
These privacy-enhancing techniques
involve modifying or removing certain identifying information from your
personal data and information to make it more difficult to link the data or
information to you. We only use information that has gone through this
privacy-enhancement process if we are using them to improve functionalities
of the Services.
C) Personal
information retention
Generally, we will store your personal
information only for the time period necessary:
a. to fulfil the purposes for which such
personal information was collected;
b. for as long as you have an active
subscription or active account or as needed to provide you the Services; or
c. as required or permitted by applicable
laws (such as tax, accounting, or other legal requirements).
Once we determine that the retention of
your personal information is no longer necessary for the above purposes, or
that retention is no longer necessary for any legal or business purpose, we
will cease to retain your personal information, or anonymise the personal
information so that it can no longer be used to identify any particular
individual.
8. Protecting
Children's Privacy
Storyboard is not meant for use by
persons under the age of 18 years old. We do not knowingly collect personal
information and data from anyone under the age of 18 and the Storyboard app
is not directed at anyone under the age of 18. If you are under the age of
18, please do not use our Storyboard app in any manner. Any person who
provides their personal information to us through our Services explicitly
represents that they are 18 years of age or older.
If we become aware that someone under 18
years of age provided us with their personal information, we will close the
account of that person and promptly delete their information or remove
their information to the extent required by law, save when we are under a
legal obligation to keep certain information.
If you are a parent or legal guardian of
a minor, and wish to review any personal data that may have been
unknowingly collected by us about your child or ward, or request that their
Storyboard account or personal information be deleted, you may contact us
at [email protected]. We will respond to your requests after
verifying the identities of the relevant users and their parents or legal
guardians, and obtaining consent (if required under the laws) from the
relevant users.
Residents of certain U.S. states have
privacy rights detailed in our Privacy Notice to US Residents. To the extent that there is a conflict
between this Privacy Policy and the Privacy Notice to US Residents, the
latter will control.
10. Notice to EU or
UK Residents
Pursuant to the General Data Protection
Regulation (GDPR) and the UK Data Protection Act, we now explain the valid
legal bases we rely on in order to process your personal information.
1. Consent.
We may process your information if you
have given us permission to use your personal information for a specific
purpose. You can withdraw your consent at any time.
2. Performance of
a contract. It is necessary for us to process your
information in order to allow you to register an account and grant you a
license to access, use or navigate our Services (or continue to do so at
your choice).
3. Compliance with
Legal Obligations.We may process your information where we
believe it is necessary for compliance with our legal obligations, such as
to cooperate with a law enforcement body or regulatory agency, exercise or
defend our legal rights, or disclose your information as evidence in
litigation in which we are involved.
4. Legitimate
Interests. We may process your information where we
believe it is necessary to protect your vital interests or the vital
interests of a third party, such as situations involving potential threats
to the safety of any person.
11. Notice to
Canadian Residents
We may process your information if you
have given us specific permission to use your personal information for a
specific purpose, or in situations where your permission can be inferred.
You can withdraw your consent at any time.
In some exceptional cases, we may be
legally permitted under applicable law to process your information without
your consent, including, for example:
1. If collection is clearly in the interests
of an individual and consent cannot be obtained in a timely
way.
2. For investigations and fraud detection
and prevention.
3. For business transactions provided
certain conditions are met.
4. If it is contained in a witness statement
and the collection is necessary to assess, process, or settle an insurance
claim.
5. For identifying injured, ill, or deceased
persons and communicating with next of kin.
6. If we have reasonable grounds to believe
an individual has been, is, or may be victim of financial
abuse.
7. If it is reasonable to expect collection
and use with consent would compromise the availability or the accuracy of
the information and the collection is reasonable for purposes related to
investigating a breach of an agreement or a contravention of the laws of
Canada or a province.
8. If disclosure is required to comply with
a subpoena, warrant, court order, or rules of the court relating to the
production of records.
9. If it was produced by an individual in
the course of their employment, business, or profession and the collection
is consistent with the purposes for which the information was
produced.
10. If the collection is solely for
journalistic, artistic, or literary purposes.
11. If the information is publicly available
and is specified by the regulations.
12. Notice to
Malaysian Residents
This section applies to you if you reside
in Malaysia. In this section, the term “processing” shall have the same
meaning as prescribed in the Malaysian Personal Data Protection Act
2010.
Obligatory
Personal Information – It is
obligatory that you supply us your details for fields marked as compulsory
(where applicable) when you register an account or use our Services
(collectively, “Compulsory Personal Information”). If you fail to supply
us with any of the Compulsory Personal Information, we may refuse to, or
may be unable to, process your personal information for any of the
purposes specified in this Privacy Policy.
Language – In the event
of any inconsistency between the English version and the Bahasa Malaysia
version of this Privacy Policy, the English version shall prevail over the
Bahasa Malaysia version.